Accounting Customer Service

  1. I am an approver and will be going on vacation. How should I appoint someone else to approve transactions while I am gone?

    If you are only going to be away temporarily, you should use the alternate approval. Any transaction routed to you for approval will go to the individual specified instead.

  2. If I am out of the office unexpectedly, how do I get transactions out of my worklist?

    You can call SSC Accounting Customer Service to have journal entries routed to someone else; call the SSC Finance Contact Center to have vouchers routed to someone else.

  3. What if I just need to change the program my P/G is mapped to?

    You would fill out the online form.

  4. When will my NonSponsored P/G be available in the ChartField Converter?

    Generally, new Project/Grants will be available in the ChartField converter within 2 days after the completed request is processed in MPathways.

  5. What do I need to do to inactivate a Project/Grant and ShortCode?

    Contact the SSC Accounting Customer Service Team at 734-615-2000, press #3, press #4, or by email at accountingcustomerservice@umich.edu.

  6. What is the difference between a ShortCode and an Account code?

    An account code is a 6 digit code used to classify the type of revenue and expense that posts to your ChartFields. Accounts on an SOA (Statement of Activity) are separated out by revenues and expenses. A ShortCode is also a 6 digit code used to identify a group of ChartFields. ShortCodes are mapped to a fund, department, program, project/grant and class specific.

  7. I have an edit error on my journal. How can I get help?

    When you are on the JE page, navigate to the Error tab. Click the Notify SSC button at the bottom of the page. This will send a request to SSC to investigate and correct the error.

  8. I have a budget error on my journal. How can I get help?

    Email or call the Accounting Customer Service Team to assist with budget errors.

  9. My journal is pending approval from an approver that is out of the office, but it needs to be posted today. What should I do?

    Call the Accounting Customer Service team and be prepared with the journal ID and date so they can best assist you.

  10. What Transfer account code do I use to move funding?

    The Transfer Matrix is the proper tool to educate School/Colleges/Units to identify the proper transfer account codes.

  11. What resource is available to determine the proper revenue or expense account code to use?

    The valid account code list is the best reference tool to determine which revenue or expenses accounts to use when recording and Income Statement transactions.

  12. Do I need to take training before I receive access to process Service Unit Billings?

    Yes AC300 is required before access can be granted.

  13. Can I back date a Service Unit Billing load file?

    No, since the SUB load file is loaded into the Procurement system and is processed like a voucher payment.

  14. When is the last day to load a SUB file?

    The last calendar day of the month is the very last day you can load your SUB files.

  15. How do I apply for a lump sum advance?

    To apply for a lump sum advance you must complete the Lump Sum Advance Request form, a Lump Sum Advance Promissory Note and, if necessary, a Wire Transfer Request form. The lump sum advance form must be signed by the custodian and a higher administrative authority. For requests over $10,000, the form must also be signed by the appropriate vice-president, chancellor, dean or director. The lump sum advance promissory note must be signed by the custodian and a witness (University employee).

    If a wire transfer form is completed and a foreign currency is required, it must be indicated on the form. The Treasurer's Office will take advantage of using a clearinghouse to acquire foreign currency to reduce the amount of bank fees normally charged when exchanging currency.

  16. Are lump sums allowed for large dollar amounts?

    Yes. Schools, colleges, and units can set limits to what they will allow for their unit.

  17. Where do I send the lump sum advance request?

    The lump sum advance request should be sent to the address on the newly revised forms located on the Shared Services Center website Forms page.

  18. When should I apply for a lump sum advance?

    Please have your request submitted to the address on the form at least two weeks before the funds are required.

  19. How do I know what the lump sum advance number is?

    Once the lump sum advance is set up by SSC Accounts Payable, an email will be sent to the custodian providing the lump sum advance number and voucher number.

  20. When does the lump sum advance expire?

    The lump sum advance expires on the return date of the trip as specified on the Lump Sum Advance request form. All expenses must be vouchered for by the final voucher date that was provided on the original request.

  21. What is the best practice for Currency Exchange?

    To figure out which exchange rate to uses for purchases, there are two methods. Method 1 is the most desirable but can only be used with a receipt showing the exchange rate.

    Method 1 - use the exchange rate from when the cash was either withdrawn or exchanged. A receipt from the exchange company is required. If cash is withdrawn once, use that exchange rate for the duration of the trip. If cash is exchanged multiple times, use the exchange rate for all purchases from the date of the exchange until the next exchange.

    If a personal credit card was used during the trip, a copy of the relevant statement showing the exchange rate applied should be provided.

    Method 2 - use an average exchange rate from oanda.com. The first date to use for the exchange rate would be the date the voucher was paid or was charged to university ChartFields. The second date to use would be the return date on the initial lump sum advance request. Average out the two exchange rates to get the rate to apply.

  22. How much time do I have to turn in the receipts after the final voucher date?

    The receipts must be turned in within 30 days of the final voucher date. If the receipts cannot be turned in within that time frame, the accounting coordinator needs to be notified in writing as soon as possible to request an extension. If the accounting coordinator has not been notified, or an adequate explanation of the extending circumstances has not been received, a payroll deduction may be processed to recover the lump sum advance. This is necessary to adhere to Internal Revenue Service regulations.

  23. How do I finalize the lump sum advance?

    The Lump Sum Advance Voucher form and the Lump Sum Advance Detail of Expenditures form must be completed and turned in along with the receipts. The same ChartFields that were submitted with the original request must be used when finalizing the lump sum.

  24. What if the expenses are less than the voucher amount?

    If the expenses are less than the voucher amount, a check made payable to the University of Michigan must be deposited via a Cash Receipt Ticket using account code 615561 and the original ChartFields of the lump sum request must be used. A copy of the Cash Receipt Ticket must also be included when turning in the final voucher payment and receipts.

  25. What if the expense are more than the voucher amount?

    If the expenses are more than the voucher amount, a direct deposit or check made payable to the custodian will be sent to them.

  26. Where do I send the final voucher payment and receipts?

    The final voucher payment and receipts should be sent to the address on the Lump Sum Advance Voucher form.

Accounts Receivable

  1. Am I a sponsored or general customer?

    You are a sponsored customer if your Project Grant starts with the letter F, N, or M. Sponsored customers work closely with the Office of Research and Sponsored Projects (ORSP) and Sponsored Programs. If your Project Grant does not start with the letter F, N, or M you are a general customer.

  2. A customer my unit bills has moved. Can I change their address?

    Yes, you can change the address. Please send an email to genrecinvoices@umich.edu. Please indicate their customer number GNxxxxx and the new address to send invoices to.

  3. I am a customer and I have moved. Can I change my address?

    Yes, you can change the address. Please send an email to genrecinvoices@umich.edu. Please indicate their customer number GNxxxxx and the new address to send invoices to.

  4. Where can I find the billing upload?

    The General Billing Upload can be found on the Forms page.

  5. Where do I send general receivable invoice uploads?

    General invoice uploads should be sent to genrecinvoices@umich.edu.

  6. How do I know the actual invoice number a customer received since the Statement of Activity shows a "BI" journal?

    In order to identify the actual invoice number, you will need to review the Statement of Activity AR Billing Detail Report or review the Statement of Receivables or Aging Report.

  7. Where can I find the Statement of Receivables and Aging Detail Reports?
    • M-Pathways FINPROD:
      Main Menu ➨ Reporting Tools ➨ AR Reports ➨ Stat of Recv by Fund/Dept/Prog (or by Project/Grant)

    • Business Objects:
      Public Folders ➨ UM-Maintained ➨ Financials ➨ AR01 Accts Receivable and Billing ➨ AR01 AcctsRec Aging Detail by Fund, Dept, Program (or by Project Grant)

    • M-Reports:
      Research ➨ Outstanding Receivables
      FinMgmt ➨ Projects ➨ Outstanding Receivables

  8. Where can I find the various billing upload?

    The U-M Sales Invoice can be found on the Forms page.

  9. Where do I send various sponsor receivable invoice uploads?

    General invoice uploads should be sent to .

  10. A customer contacted my unit regarding a past due invoice. What should I do?

    The customer should be asked to call the SSC at (734) 615-2000 or to send an email to ARcollections@umich.edu. If the customer relayed information to you, you should also share that information with the SSC by emailing ARcollections@umich.edu.

  11. How will I know when an external customer invoice is paid?

    The invoice is paid when the invoice no longer appears on the Statement of Receivables or Aging Report.

  12. What happens if an invoice is not collected from a customer or sponsor?

    Please refer to SPG 501.05 regarding Accounts Receivable bad debt.

  13. What happens if my unit has contact with a customer or sponsor regarding an outstanding invoice?

    SSC Accounts Receivable should be notified of the conversation and information discussed to aide in collection efforts. See SSC AR contact information for email addresses.

  14. Is a customer really supposed to mail invoice payments to an address in Pittsburgh?

    Yes, this is a bank lock box for the University of Michigan SSC Accounts Receivable

  15. I want to pay by cash. How can I do that?

    The SSC does not accept cash. Invoices can be paid by check, electronic ach/wire, or credit card (if the invoice received lists credit card payment as a payment option at the bottom of the invoice).

  16. An invoice I received is past due. What should I do?

    Call the SSC at the number listed on your invoice or send an email to ARcollections@umich.edu.

  17. Where should I send my invoice payment?

    Refer to the payment instructions on the bottom of your invoice or customer statement.

  18. Can I pay my invoice by credit card?

    Yes, as long as your invoice indicates that this is a payment option. Not all invoices are eligible for credit card payment.

  19. If I want to pay by check for my invoice, where to I send payment?

    Payment instructions are located on the bottom of your invoice or on your customer statement.

  20. I lost or didn’t receive my invoice, can I get another one?

    Yes, please contact ARcollections@umich.edu for a new copy of the invoice.

  21. Can I pay my invoice electronically?

    Yes, the instructions are at the bottom of your invoice or on your customer statement. We ask that you reference your invoice number when remitting payment.

  22. A check was received by my unit for an invoice payment, what do I do?

    The SPG requires that the check be deposited immediately. Please deposit the check to the AR chartfields. Account 615560, Fund 99500, Dept 000500, Program 90050. Please send an email to ARcollections@umich.edu letting the SSC AR Team that you have deposited the check, what invoice it is for and the cash receipt number for the deposit. This will allow the payment to be posted to the invoice timely.

  23. An invoice payment was deposited by my unit to the unit chartfields, what do I do?

    Please contact ARcollections@umich.edu. A collector will contact you to obtain information to write a journal entry from the unit’s chartfields to the AR chartfields so the payment can be applied to the invoice appropriately.

  24. How can I, or how can I instruct someone, to pay an invoice or pay U-M electronically?

    Please contact electronicpmts@umich.edu.

  25. I am expecting a customer to send an electronic payment to U-M, what should the customer reference on the electronic payment and is there someone that should be notified?

    The customer should reference an invoice number if applicable or at minimum a project or shortcode. Any information related to expected payment can be emailed to electronicpmts@umich.edu.

  26. How do I notify SSC if I am expecting an electronic payment?

    If you expecting an electronic payment from an entity, please email electronicpmts@umich.edu and include the name of the entity sending the payment and how much is expected in the subject line of the email. Any other information you have is much appreciated and can be included in the text of the email.

  27. My unit received a check that doesn’t belong to us. What should I do?

    If you are a depository location, deposit the check to the unallocated payment ChartFields. The SSC Accounts Receivable Team will research and allocate the funds to the appropriate unit.

    The check should be deposited as follows:

    • Account 122500
    • Fund 98000
    • Dept 000500
    • Program 98040

    We kindly ask that you send an email to unallocatedssc@umich.edu to alert SSC that you are making a deposit to unallocated and provide the cash receipt number.

    Please also image a copy of the check (removing the MICR line) under the cash receipt number in the journal entry drawer in Imagenow/Webnow. If you do not have access to Imagenow/Webnow, the copy of the check can be sent as an attachment to the email as long as the MICR line is blacked out or removed.

  28. How do I receive a monthly email listing of all unallocated payments received by the university?

    To be included in the email distribution of the monthly list of unallocated items, click the link below to locate the MCommunity email group called Unallocated Money. Then click the green Join Group button.

    To claim a payment, please respond to the monthly message or email unallocatedssc@umich.edu.

  29. My unit received a check that belongs to an invoice processed by SSC Accounts Receivable. What should I do?

    If you are a depository location, you should deposit the check to the Accounts Receivable ChartFields and SSC AR will apply the payment to the open invoice.

    The check should be deposited as follows:

    • Account: 615560
    • Fund: 99500
    • Dept: 000500
    • Program: 90050

    We kindly ask that you send an email to spres.coll@umich.edu alerting SSC that you are making a deposit to AR and provide the cash receipt number and invoice number referenced.

    Please also image a copy of the check (removing the MICR line) under the cash receipt number in the journal entry drawer in Imagenow/Webnow. If you do not have access to Imagenow/Webnow, the copy of the check can be sent as an attachment to the email as long as the MICR line is blacked out or removed.

  30. Can I send the check to the SSC via campus or U.S. mail?

    Unfortunately, no. Campus mail is not secure. U.S. mail is not a viable option because the university’s Cash Management Policies SPG (SPG 519.03) requires that checks received at U-M must be deposited within 24 hours, and therefore U.S. mail would not meet the SPG guidelines.

Expense Report Creation

  1. Will I need to add the SSC T&E staff as delegates in my Concur profile?

    No. SSC T&E staff have already been loaded as delegates for all university employees and are available to create expense reports as requested by the employee.

  2. Will the SSC create an expense report for a student or guest?

    At this time, the SSC T&E staff are only creating expense reports for university employees. Schools and colleges remain responsible for creating student (academic pursuit) and guest expense reports. There is no change to the non-employee expense report process as a result of the SSC providing employee expense report creation.

  3. Why do I have different ServiceLink case numbers for the same expense report?

    Every time you email ExpenseReports@umich.edu using a new email thread, a new ServiceLink case is created and you will receive a confirmation email from Service Desk (sharedservices@umich.edu) with a new ServiceLink case number. Use the subject or the content of the email to indicate when you want multiple items to be part of the same report. Note that although PCard expenses may be included with out-of-pocket expense reports, the SSC otherwise will create just one PCard-only expense report per month per employee.

  4. What if I forgot to include a receipt for a reimbursement?

    As long as you haven’t submitted the report, the SSC T&E staff can add the expense to your report. Respond to your initial email thread with ExpenseReports@umich.edu and provide the receipt; this will make it easier for the SSC to keep the new receipt with the other items for the same report.

  5. When should I send in my P-Card receipts?

    Email your P-Card receipts, along with the ShortCode and business purpose, to ExpenseReports@umich.edu as soon as you receive them.

  6. I emailed my receipts to the SSC. Why haven’t I heard from anyone?

    Confirm that you emailed your request to ExpenseReports@umich.edu and not another SSC email address. If so, within three days you should receive a notification from Concur that your report is ready or an email from the SSC asking for additional information. If not, respond to your initial email to cancel your request and forward your receipts, ShortCode and business purpose to ExpenseReports@umich.edu.

  7. Will the SSC attach receipts at the report header or the line level?

    If there are four or fewer expense lines in the report, the SSC will attach the receipts at the report header. If there are more than four expense lines in the report, the SSC will attach the receipts at the line level.

  8. How will I know when my report is ready to submit?

    You will receive an automated message from Concur.

  9. I tried submitting my report but there are exceptions stating receipts are required; how do I know if receipts are attached?

    This message is a general reminder. If you get this message and you aren't sure if receipts are attached to the report, you can view them by clicking on the receipts tab and then choosing "view receipts". This will show you all receipts attached to the report. View the job aid How to Submit an Expense Report for more detail.

  10. The administrative staff person in my unit knows/knew when an approver or auditor sends/sent back a report; why don’t the SSC T&E staff know?

    The SSC T&E staff members don’t receive the same notifications that your administrative staff person receives/received. By emailing ExpenseReports@umich.edu, we will know you need service.

  11. How does the SSC T&E staff calculate per diem?

    The university uses the per diem that the federal government sets and that is based on the city in which the travel occurs. You can find a calculator for determining the per diem for your trip on the U.S. General Services Administration website. Additional information related to the university’s per diem policy is available on the Procurement Services website.

  12. How do I review and submit my expense report?

    Refer to the step-by-step document Submit a Concur Expense Report Prepared by the SSC.

General

  1. What is the Shared Services Center (SSC)?

    The SSC is a unit of Business & Finance that offers select Finance and HR transactional services to the entire institution. It combines these transactional services from colleges, schools, and units into one operation that offers high-quality customer service.

  2. What services are currently offered through the SSC?

    Finance:

    • Accounting Customer Service
    • Accounts Payable
    • Accounts Receivable
    • SOA/GPR Reconciliation
    • Travel and Expense - Expense Report Creation

    Human Resources:

    • Benefits and Retirement Savings
    • Data Management and Reporting
    • Employment Services
    • Time and Leave Administration

  3. How does the SSC benefit our colleges, schools, and units? Shared services consolidates certain functions to offer high-quality customer service and efficient processing of many university transactions that support our 44,000 faculty and staff.

    When efficiency increases and administrative operating costs are better contained, university resources are more fully available to support the university’s teaching, research, and public service missions.

  4. How can I contact the SSC?

    You can contact the SSC by phone at (734) 615-2000, Monday through Friday, from 8 a.m. to 5 p.m. or email us at sharedservices@umich.edu.

  5. Where is the SSC located?

    The SSC is located at 1000 Victors Way in Ann Arbor, a short distance south of Wolverine Tower, near the Briarwood Mall.

  6. What are the operating hours of the SSC?

    Finance and HR staff are available by phone Monday through Friday, from 8 a.m. to 5 p.m.

  7. How do I find out about—and apply for—jobs at the SSC?

    Open university positions are posted at umjobs.org. You can apply for jobs at the website as well as sign up for email notifications when new openings occur.

  8. Who Manages the SSC?

    An executive director provides ongoing operational leadership for the SSC. Colleges, schools and administrative units participate in the strategic governance of the SSC by helping to define performance levels, provide feedback and establish collaborative responsibilities and expectations.

SOA/GPR Reconciliation

  1. How do I attach supporting documentation that SSC has requested?

    You would open that ServiceLink case and attach all supporting documentation plus any comments you need to.

  2. What if I have a question on a transaction that the SSC reconciled?

    You would send an email to the email address above depending on the type of question. If you have a payroll questions, you would use the GPR email address, and if you have a question on a financial transaction, you would use the SOA email address.

  3. What if I notice that a transaction was charged to the wrong chartfield?

    You would request a transfer (JE) of that expense to the correct chartfield by using ServiceLink.

  4. What if I don’t have any documents to verify a transaction is appropriate and charged to the correct chartfield in my Unit?

    If the item/service was received by your Unit, and is on the correct chartfield, you can just attach a memo stating this is a valid transaction when no other documentation is available.

  5. What if I don’t have the hosting receipt?

    Complete the online form and attach a memo stating the hosting expense is accurate and valid for the ShortCode.

  6. What do I do for PO vouchers under $1,500?

    No documentation is required by the SSC.

  7. Why would I need a UDC?

    If you are expecting a large expense on a Project/Grant (P/G), and you do not want to over spend the P/G, you can enter a UDC in the amount of the large expense and this will “encumber” an expense for that P/G that is reflected in the M-Reports total. Expected large revenue amounts can also be accounted for in the same manner.

  8. What happens if I forget to release a UDC?

    If you forget to release a UDC, and that expense/revenue has posted to your P/G, then the UDC will also be included in that P/G. The expense/revenue is now reflected twice and the total for the P/G in M-Reports will not be accurate until the UDC is released.

  9. Which reports should I review to monitor UDC activity?
    • Project/Grant Budget Status Report (PBSR)
    • nVision Income Statement Reports:
      • mgln075a and mgln075d-variance report
    • Business Objects Reports:
      • CMB Project Grant Budget Status with Estimates
      • CMB Reporting Bdgt Ledger NonSponsored Reconciler by FundDeptPrgm
    • Wolverine Access: General Ledger > Unit Defined Commitments > Manage UDCs

  10. Which report do I run to verify my SUB Detail?

    The Service Unit Billing Yearly Trend and the Service Unit Billing 5 Year Trend reports will provide SUB detail and trend information. You can also call the Shared Services Center (734-615-2000) and they can guide you to the correct reports.

  11. What if I am looking at my M-Reports and I notice a charge that does not belong on that account?

    You can request SSC create a journal entry through the online request form (LINK), or units retain the option of creating their own journal entries to correct errors.

  12. How will I know which reports I need to sign off on?

    The Shared Services Center will have a list of such reports and the frequency that review and sign off is needed.

  13. What if I do not understand a specific transaction after looking at my reports? You can go to eReconciliation in M-Pathways and review the supporting documentation attached to that transaction. Once you find that transaction, click on the View Doc icon and this shows all available supporting documents.

Time & Leave

  1. Where do I report my time?

    In Wolverine Access, navigate to http://wolverineaccess.umich.edu, select Employee Self Service. Click Report Time under Payroll and Compensation. Enter your hours worked and/or exception hours (i.e., sick or vacation time) in the time reporting rows. Select the Time Reporting Code (TRC) for each set of rows, (i.e., REG time, sick time, etc.).

  2. How do I enter ShortCodes and/or combo codes, and which do I use?

    The Combo Code (ShortCode) field is on the far right of the time reporting rows. Combo Codes can be entered by an employee, timesheet approver, or unit Timekeeper.

    Regular staff should only enter Combo Codes for non-base hours such as overtime and shift premium. Temporary employees can enter them for all hours worked.

    Contact your supervisor for assistance if you are unsure of your TRC or Combo Code.

  3. What type of leave am I eligible for?

    Review the leave of absence toolkit at http://hr.umich.edu/loatoolkit/, where you will also find the Time Off Navigator. This will show you your eligibility based on years of service, sick, vacation, PTO balances.
    For specific questions about your leave of absence, call the SSC and your inquiry will be directed to a time and leave specialist.

  4. How do I apply for a leave of absence?

    Notify your supervisor to determine your leave start and end date. Your supervisor will submit the leave for you. However, this is not an automatic approval. Once your supervisor submits your leave information, the Time and Leave department will determine your leave eligibility, i.e. have you exhausted all of your sick and vacation time. If you still have sick and vacation time left, you may be asked to take that time before your leave can be approved.

  5. How do I pay for my benefits while I'm on a leave?

    All leave of absence premiums are due on the first of the month for that month's coverage (i.e., premium for the coverage period of June 1st through June 30th is due on June 1st.) Any late or partial payments will be processed and refunded.

  6. What do I need to do to return to work from a leave of absence, and how are my benefits reinstated?

    You must work with your supervisor and/or Work Connections when returning to work.
    SSC Data Mgmt will work to have your benefits reinstated within two business days.
    If there have been any dependent changes since you have been out on leave, you must notify the Shared Service Center within 30 days of your return (if you were not on benefits during your leave), or 30 days after the event, if you were still maintaining your benefits coverage while on leave.

  7. The doctor will not release me to return to work, what do I need to do?

    You must contact your supervisor and/or Work Connections 2 weeks prior to the original approved return from leave date to extend your leave of absence.

  8. How do I request a new static group, or inactivate an existing group?

    You can find the (Static Group Mgmt request form) at ssc.hr.umich.edu on the Time and Leave Admin Svcs page. Complete the form and it will create a ServiceLink case for processing within five days. The Time and Leave Admin Group is available to assist you with completing the form, just call the Shared Svcs Ctr at 734-615-2000 and press #2.

  9. How do I add or remove employees from a static group?

    You can find the (Static Group Mgmt request form) at ssc.hr.umich.edu on the Time and Leave Admin Svcs page. Complete the form and it will create a ServiceLink case for processing within five days. The Time and Leave Admin Group is available to assist you with completing the form, just call the Shared Svcs Ctr at 734-615-2000 and press #2.

  10. How do I request a new dynamic group, or inactivate an existing group?

    You can find the (Dynamic Group Creation request form) at ssc.hr.umich.edu on the Time and Leave Admin Svcs page. Complete the form and it will create a ServiceLink case for processing within five days. The Time and Leave Admin Group is available to assist you with completing the form, just call the Shared Svcs Ctr at 734-615-2000 and press #2.

  11. How do I enroll in the Time Entry and Approval Enotification service?

    You can find the (Time Entry and Approval Enotification form) at ssc.hr.umich.edu on the Time and Leave Admin Svcs page. Complete the form and it will create a ServiceLink case for processing within five days. The Time and Leave Admin Group is available to assist you with completing the form, just call the Shared Svcs Ctr at 734-615-2000 and press #2.

  12. How do I request a temporary instructional appointment (LEO) leave accrual adjustment?

    You can find the (name of document) at ssc.hr.umich.edu on the Time and Leave Admin Svcs page. Complete the form and email it to ssc.hr.timeandleaveadmin@umich.edu. If you have questions about completing the document, we can transfer you to a time and leave specialist.

  13. How do I request a reinstatement of service?

    You can find the Request For Reinstatement or Credit For Prior Years of Service form at http://hr.umich.edu/hrris/forms/individuals.html. The SSC Employment area and the Time and Leave Admin area will process the applicable changes and notify you that your years of service have been adjusted and your leave balances have been updated.

  14. How do I find out what the amount of my vacation payout will be?

    Contact the Shared Services Center Time & Leave Administration group at 734-615-2000 and press #2.

  15. Why isn't my vacation payout the amount I was expecting?

    Contact the Shared Services Center Time & Leave Administration group at 734-615-2000 and press #2.