Accounting Customer Service
The SSC Accounting Customer Service Team provides services to units including Approver Table maintenance, processing journal entries, service unit billing support, and unit training.
Approver Table Maintenance
Provides assistance to unit Department Managers in modifying the approver table and general questions.
Units can make requests regarding ChartFields via online forms (eForms).
Lump Sum Advance Requests
The SSC is responsible for completing requests for lump sum advances and voucher processing.
Process Journal Entries
Units can choose to process journal entries or request that the SSC process them.
Service Unit Billing
Provides assistance to units related to service unit billing.
The Accounting Customer Service Team provides training to units on service unit billing, journal entry, and the ABCs of Accounting.
Accounts Payable is responsible for making payments and managing supplier information in U-M’s financial system (M-Pathways).
SSC services include the following:
- Payment Inquiry
Providing information on the status of a payment.
- Invoice Payments
Accounts Payable processes invoices according to the payment terms on the purchase order.
- Other Payment Requests
A payment request is used to pay for anything not related to a good or service.
- Supplier Maintenance
Units initiate requests to add or modify supplier records in the M-Pathways supplier database. For information on how to initiate a supplier management request, click the appropriate link below:
Manages domestic 1099-miscellaneous IRS reporting guidelines and inquiries from suppliers and departments, and foreign supplier reporting.
Accounts Receivable handles billing and collection of money that is owed to the university for Sponsored Projects and General Receivables. SPG 501.05 Accounts Receivable is the university's policy on the use of SSC Accounts Receivable for billing and collection services. For information about SSC AR processes and unit responsibilities, see Overview of SSC Accounts Receivable Processes and Unit Responsibilities.
For information about specific services provided by SSC AR, use the links below:
Customer Record Management
Customer record management includes creating or modifying customers external to the university for which you would bill for goods or services provided.
- Billing External Customer for Goods and Services Provided
Creating a bill and sending it to an external customer for payment:
Contacting customers, in a respectful way, to inquire on the status of an outstanding invoice
- Processing Payments Sent to the University
Payment processing includes processing checks, wires, or credit cards and applying the payment to an invoice or ChartFields.
- Notification of an Expected Payment
Notifying the Shared Services Center when a customer is planning to make an electronic payment to the university.
Identifying a Missing Payment
Identifying unallocated payments the customer has made and distributing them to the appropriate unit. An unallocated payment refers to funds that were received by the university without the necessary information (e.g., invoice number, ChartFields, etc.) required to distribute to the unit.
- Notification of an Expected Payment
SOA & GPR Reconciliation
The SSC SOA Reconciliation Team reconciles exception transactions in eReconciliation for in-scope units.
- SOA & GPR Reconciliation
Services provided for SOA and GPR exception transaction reconciliation.
- Required Supporting Documentation for Reconciliation
How to submit supporting documentation to the SSC for reconciliation.
- Unit Defined Commitments (UDC)
Units may request the SSC enter unit defined commitment(s) in M-Pathways to track a revenue or expense item.
- Management Reports for Units
MReports available to units to review transactions at various levels.