Service Overview

Accounts Receivable provides collection services for units including resolving issues or disputes and receiving payment. Collection efforts will begin once the invoice is past due. For general receivables, if payment has not been received for 120 consecutive days, the unit will be notified to make a decision whether to send the invoice to an external collection agency or write off the payment. The fees to use the collection agency range from 20-25% of the money collected. For sponsored receivables, other means are used to collect these debts.

How to Request Service

Have the following information available to complete your request:

  • Invoice ID and/or Customer ID
By phone:

Call the Shared Services Center at (734) 615-2000

By email:

General Customer

  1. Compose an email with the customer’s Invoice ID and/or Customer ID.
  2. Send the email to gencollectionSSC@umich.edu.

Sponsored Customers

  1. Compose an email with the customer’s Invoice ID and/or Customer ID.
  2. Send the email to spres.coll@umich.edu.

Additional Resources

Frequently Asked Questions

  1. Am I a sponsored or general customer?

    The SPG requires that the check be deposited immediately. Please deposit the check to the AR chartfields. Account 615560, Fund 99500, Dept 000500, Program 90050. Please send an email to ARcollections@umich.edu letting the SSC AR Team that you have deposited the check, what invoice it is for and the cash receipt number for the deposit. This will allow the payment to be posted to the invoice timely.

  2. A customer contacted my unit regarding a past due invoice. What should I do?

    The customer should be asked to call the SSC at (734) 615-2000 or to send an email to ARcollections@umich.edu. If the customer relayed information to you, you should also share that information with the SSC by emailing ARcollections@umich.edu.

  3. How will I know when an external customer invoice is paid?

    The invoice is paid when the invoice no longer appears on the Statement of Receivables or Aging Report.

  4. Where can I find the Statement of Receivables and Aging Detail Reports?

    The Statement of Receivable report can be found at:

    • M-Pathways FINPROD:
      Main Menu ➨ Reporting Tools ➨ AR Reports ➨ Stat of Recv by Fund/Dept/Prog (or by Project/Grant)

    • Business Objects:
      Public Folders ➨ UM-Maintained ➨ Financials ➨ AR01 Accts Receivable and Billing ➨ AR01 AcctsRec Aging Detail by Fund, Dept, Program (or by Project Grant)

    • M-Reports:
      Research ➨ Outstanding Receivables
      FinMgmt ➨ Projects ➨ Outstanding Receivables

    The Aging Detail report can be found at:

    • M-Pathways FINPROD:
      Main Menu ➨ Reporting Tools ➨ AR Reports ➨ Aging Report by Fund/Dept/Prog (or by Project/Grant)

    • Business Objects:
      Public Folders ➨ UM-Maintained ➨ Financials ➨ AR01 Accts Receivable and Billing ➨ AR01AcctsRec Aging Detail by Fund,Dept,Program (or by Project Grant)

    • M-Reports:
      Research ➨ Outstanding Receivables
      FinMgmt ➨ Projects ➨ Outstanding Receivables

  5. What happens if an invoice is not collected from a customer or sponsor?

    Please refer to SPG 501.05 regarding Accounts Receivable bad debt.

  6. What happens if my unit has contact with a customer or sponsor regarding an outstanding invoice?

    SSC Accounts Receivable should be notified of the conversation and information discussed to aide in collection efforts. See SSC AR contact information for email addresses.

  7. Is a customer really supposed to mail invoice payments to an address in Pittsburgh?

    Yes, this is a bank lock box for the University of Michigan SSC Accounts Receivable

  8. I want to pay by cash. How can I do that?

    The SSC does not accept cash. Invoices can be paid by check, electronic ach/wire, or credit card (if the invoice received lists credit card payment as a payment option at the bottom of the invoice).

  9. An invoice I received is past due. What should I do?

    Call the SSC at the number listed on your invoice or send an email to ARcollections@umich.edu.

  10. Where should I send my invoice payment?

    Refer to the payment instructions on the bottom of your invoice or customer statement.

  11. Can I pay my invoice by credit card?

    Yes, as long as your invoice indicates that this is a payment option. Not all invoices are eligible for credit card payment.

  12. If I want to pay by check for my invoice, where to I send payment?

    Payment instructions are located on the bottom of your invoice or on your customer statement.

  13. I lost or didn’t receive my invoice, can I get another one?

    Yes, please contact ARcollections@umich.edu for a new copy of the invoice.

  14. Can I pay my invoice electronically?

    Yes, the instructions are at the bottom of your invoice or on your customer statement. We ask that you reference your invoice number when remitting payment.