Service Overview

Accounts Receivable maintains general customer records, including creating, modifying, or inactivating general customers.

The unit will use the General Customer Upload to request a new general customer. Instructions for completing the form can be found on the instructions tab on the form as well as a document in MyLINC (Creating the General Customer Upload File). The form can accommodate requests for up to 100 new customers on one form.

How to Request Service

General Customer

  • For the unit to create a customer: send the completed General Customer Upload
  • To modify a customer: have the customer ID and new address information
By phone:

Call the Shared Services Center at (734) 615-2000

By email:
  1. Attach a completed General Customer Upload file to an email message.
  2. Send the email to genrecinvoices@umich.edu.

Sponsored Customer

Visit the Sponsored Programs website for additional information and resources.

Additional Resources

Frequently Asked Questions