University of Michigan Shared Service Center provides HR support for:

Benefits Transaction Processing and Maintenance

Benefits Transaction Processing and Maintenance is a collection of services supporting the enrollment and management of all University of Michigan employee benefits elections. It also represents services supporting the coordination of benefit enrollment activities, eligibility changes and tracking benefits elections.

The Shared Services Center (SSC) services include the following:

Employment Services

The SSC Employment Services team supports administrators, faculty, and staff with I-9 collection and remote I-9; processing eRecruit job openings, posting, offers and hiring transactions; performing background checks; reinstatement and credit for prior service; new employee orientation; and eVerify.

  • Regional I-9 Centers

    Services, current locations and hours of operation, Special Event staffing

  • eRecruit

    Job opening, job posting, applicant pool composition, reduction-in-force, compliance with regulations, background checks, Regional I-9 Center contact notes, job offers, hiring, and onboarding

  • Remote I-9

    Authorization for someone in a remote location to complete the I-9 process for the University of Michigan

  • Reinstatement and Credit for Prior Years of Service

    Qualifying returning faculty and staff may apply for reinstatement of service date, or get credit for prior years of university service

  • New Employee Orientation

    Coordinate attendance with unit/departments, complete onboarding, present University of Michigan overview, eVerify, and I-9 collection

  • Question/Issue Resolution Assisting unit/department administrators with the full range of employment services for faculty and staff hires/rehires.


The SSC HR Coordinator Service provides front end HR transaction coordination, support, and processing for units/departments. The HR Coordinator Services include Recruitment( processing job postings, and job offers, resume screening, interview scheduling, and reference checking), personnel action requests (PAR's), HR PeoplePay, and various miscellaneous HR event transactions.

If you are interested in learning how this service may benefit your unit, please contact Margaret Erickson at or 763-6716.

For more information, visit SSC HR Coordinator Services or view the SSC HR Coordinator Services Quick Reference Guide.

HR Data Mgmt (Appt Transaction)

HR Data Management (Appointment Transaction) is a collection of services for processing faculty and staff appointment transactions, university personnel folder updates, and HR data reporting. It includes services for employee personal data changes and an employment verification requests.

Shared Services Center (SSC) services include the following:

View the HRRIS Data Management Calendar for dates that may affect unit transaction processing schedules.

J-1 Visa Request Process

The SSC J-1 Visa Request team supports Ann Arbor campus units in performing transactional and other work related to the J-1 visa request process for international visiting scholars (exchange visitors). Note: the Medical School, Flint Campus, and Dearborn campus will continue to follow their current processes.

Ann Arbor campus units complete web-based forms (eForms) to submit J-1 visa processing requests to the SSC.

Additional Resources

Time and Leave Administration and Verification of Employment

Time and Leave Administration includes various activities that support units and employees with their accrual and leave balances, setting up timekeeping groups, and targeted email notifications. The Time and Leave team assists external customers, employees, and unit administrators with verifying an individual's employment with the University of Michigan.

  • Inquiries

    Assist individuals and units with timekeeping questions/requests

  • Timekeeping Setup

    Assignment or inactivation of static/dynamic groups; addition/removal of employees in static groups

  • Timekeeping Entry and Approval

    Administration of time reporting eNotification messages

  • Leave Accrual Administration

    Administration of leave accrual plan due to a change in employee’s job appointment status

  • Verification of Employment

    Assist external customers, employees, and unit administrators with verifying an individual's employment with the University of Michigan.