University of Michigan Shared Service Center provides HR support for:
Benefits Transaction Processing and Maintenance
Benefits Transaction Processing and Maintenance is a collection of services supporting the enrollment and management of all University of Michigan employee benefits elections. It also represents services supporting the coordination of benefit enrollment activities, eligibility changes and tracking benefits elections.
The Shared Services Center (SSC) services include the following:
- New Employee Enrollment
- Life Events (Marriage, Birth, Adoption, Divorce, etc)
- Open Enrollment
- Retiring from U-M
- Termination from U-M
- COBRA Administration
- Paper form transaction processing
- Fellowship/Medical School Benefit Eligibility Upload Process Support
- Visit the following links for Employer Shared Responsibility (ESR) and Form 1095 information:
The SSC Employment Services team supports administrators, faculty, and staff with I-9 collection and remote I-9; processing eRecruit job openings, posting, offers and hiring transactions; performing background checks; reinstatement and credit for prior service; new employee orientation; and eVerify.
- Regional I-9 Centers
Services, current locations and hours of operation, Special Event staffing
Job opening, job posting, applicant pool composition, reduction-in-force, compliance with regulations, background checks, Regional I-9 Center contact notes, job offers, hiring, and onboarding
- Remote I-9
Authorization for someone in a remote location to complete the I-9 process for the University of Michigan
- Reinstatement and Credit for Prior Years of Service
Qualifying returning faculty and staff may apply for reinstatement of service date, or get credit for prior years of university service
- New Employee Orientation
Coordinate attendance with unit/departments, complete onboarding, present University of Michigan overview, eVerify, and I-9 collection
- Question/Issue Resolution Assisting unit/department administrators with the full range of employment services for faculty and staff hires/rehires.
HR COORDINATOR SERVICES
The SSC HR Coordinator Service provides front end HR transaction coordination, support, and processing for units/departments. The HR Coordinator Services include Recruitment( processing job postings, and job offers, resume screening, interview scheduling, and reference checking), personnel action requests (PAR's), HR PeoplePay, and various miscellaneous HR event transactions.
If you are interested in learning how this service may benefit your unit, please contact Margaret Erickson at firstname.lastname@example.org or 763-6716.
For more information, visit SSC HR Coordinator Services or view the SSC HR Coordinator Services Quick Reference Guide.
HR Data Mgmt (Appt Transaction)
HR Data Management (Appointment Transaction) is a collection of services for processing faculty and staff appointment transactions, university personnel folder updates, and HR data reporting. It includes services for employee personal data changes and an employment verification requests.
Shared Services Center (SSC) services include the following:
- University Personnel Folder Update
Annual performance reviews, letters of commendation, awards
- Paper form transaction - PDF
Forms received via FAX or Campus Mail
- PAR (Personnel Action Request)
Electronic workflow transaction
- Urgent Request
Stop a transaction, move a transaction up in the ‘work to be done' queue, data entry error
- HR Report
- assist users in determination of correct security access to view/run a report
- help users request security access from ITS
- work with the unit and University HR to create an ad hoc report.
- Employment Verification
External customer request, employee or unit administrator, notarization services by appointment
- Batch Toolkit
One time additional pay, work address/telephone updates
- Resolve/Escalate Exceptions
- Transaction Support
- Alternative Processing
- Question/Issue Resolution
Escalate to University HR if resolution not available within SSC
View the HRRIS Data Management Calendar for dates that may affect unit transaction processing schedules.
J-1 Visa Request Process
The SSC J-1 Visa Request team supports Ann Arbor campus units in performing transactional and other work related to the J-1 visa request process for international visiting scholars (exchange visitors). Note: the Medical School, Flint Campus, and Dearborn campus will continue to follow their current processes.
Ann Arbor campus units complete web-based forms (eForms) to submit J-1 visa processing requests to the SSC.
- Use the following eForm to request a form DS-2019 for a new, transferring, or returning exchange visitor:
J-1 Visa Request (New, Return, Transfer)
- Use the following eForm to request changes to the J-1 program (DS-2019) of an exchange visitor who is already at U-M:
J-1 Visa Amendment / Extension Request
Time and Leave Administration and Verification of Employment
Time and Leave Administration includes various activities that support units and employees with their accrual and leave balances, setting up timekeeping groups, and targeted email notifications. The Time and Leave team assists external customers, employees, and unit administrators with verifying an individual's employment with the University of Michigan.
Assist individuals and units with timekeeping questions/requests
- Timekeeping Setup
Assignment or inactivation of static/dynamic groups; addition/removal of employees in static groups
- Timekeeping Entry and Approval
Administration of time reporting eNotification messages
- Leave Accrual Administration
Administration of leave accrual plan due to a change in employee’s job appointment status
- Verification of Employment
Assist external customers, employees, and unit administrators with verifying an individual's employment with the University of Michigan.