Pam Gabel serves as the Assistant Vice President of the Shared Services Center at the University of Michigan. She has over 18 years of experience in the shared services field, having held leadership roles in 5 centers, spanning diverse industries including publishing, financial services, construction, and manufacturing. Her current position is her first in higher education. She has been involved in all phases of shared services from design and implementation to continuous improvement and on-going management. Pam earned a B.S. in Psychology from Penn State University and a Master of Divinity from the Lutheran Theological Seminary in Philadelphia.

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Shelly Hoffmann serves as the HR Operations Manager for the Shared Services Center. In this role, Shelly provides leadership for the Employment Services, Data Management, Time & Leave, Benefit Transactions, HR Coordinators, and J1 Visa Request teams. Shelly joined the university in April 2018 after spending 24 years in the automotive industry serving in various HR roles and having supported the launch and stabilization of a Global HR Shared Services team. Shelly holds both an MBA and MHSA from U-M, Ann Arbor and a Bachelor’s Degree in the Biological Sciences from the University of Illinois, Champaign-Urbana. Shelly resides in Ann Arbor’s Old West Side with her husband and children, enjoys swimming, hiking & camping with her family and can be found frequently walking her dog around the streets of A2.

Jason Tomb serves as the HR Services Manager at the U-M Shared Services Center. The teams that report through him are the HR Customer Care Team, the HR Benefits Transactions Team and the Paid Leave Balance/Verification of Employment Team. He began his career with the University of Michigan in 2015 at the Shared Services Center where he supervised the Employment Processing team where he helped open our Regional I-9 Centers and was previously in the role of the Benefits Transactions Supervisor at the SSC before moving to this position. Before joining the university, Jason had many different leadership roles in different operational areas in the retail world ranging from logistics to HR to store manager. He has a bachelor’s degree in General Management from Michigan State University. He enjoys spending time with his family, playing and watching sports and traveling in his free time.

Dianne Morin serves as the Service Delivery Manager, Dianne has responsibility for managing the Human Resources and Finance Customer Care Centers, Facilities and Business Office, as well as the Travel and Expense Teams at the Shared Services Center. She began her career at the University of Michigan in 2011 at the Institute for Social Research where she managed operational projects and employee relations for the data collection organization. Before joining the university, Dianne had a long career in corporate leadership where she had oversight of client services and operations for a global company that offered solutions for the insurance industry. Dianne holds a Master of Business Administration and a Bachelor’s degree in Human Resource Management.

Chris Nichols serves as the Accounting Manager providing leadership and direction for Accounting Customer Service, Reconciliation and Accounts Receivable. Chris has held leadership roles in a number of areas including operations, finance and customer service, as well as, practice in management consulting and public accounting. After 20 years in private industry, he began his second career in higher education with the College of LSA in 2012. Chris joined the SSC Leadership team in 2016 to bring his combined campus perspective and business experiences to help solve customer challenges, gain efficiencies and evaluate new service offerings. Chris earned his Masters of Business Administration from the University of South Carolina and Bachelors in Accounting from Central Michigan University. He enjoys distance running, yoga, cooking, and spending quality time with his family.

Adam Michoski serves as the Accounts Payable Manager at the SSC and is responsible for managing the Accounts Payable and Supplier Management teams. Adam earned his B.S.in Accounting. He began his U-M career in 2012 in Accounts Payable and was on the team that helped open the SSC. Adam also served at the Finance Customer Care Center as a Supervisor when the Shared Services Center first opened and then transitioned back to Accounts Payable as Supervisor. Adam has experience in spearheading initiatives such as: the implementation of 3-way match, EDI electronic invoicing, the consolidation of Michigan Medicine AP and U-M Campus AP groups, and other process standardization and process improvement efforts.

Kate Barker is passionate about leadership and mentoring. With over 25 years in leadership roles in various industries, Kate has built a strong leadership skillset. Each role has shaped how she views leadership and has lead her to explore models of positive and inclusive leadership. Since 2017, Kate has served in several roles at the University of Michigan Shared Services Center, most recently being her current position, Customer & Staff Experience Manager. Kate’s passion and focus are on helping to drive organizational strategy, and helping staff learn, grow their skills and excel at their work. Kate began her career at Whole Foods Market, where she discovered a passion for the local food movement. From there, Kate moved to various roles at Local Orbit and ended as the Product Manager, helping customers grow and strengthen their local food systems through the use of technology.

Kate also holds a Master of Fine Arts in Photography from the University of Oregon and has been teaching photography (digital, darkroom and the history of photography) at Washtenaw Community College since 2005.

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Krista leads the planning, coordinating, communicating and delivering of programs to help faculty and staff teams solve operational problems and get lasting results. Krista came to the University of Michigan in March 2015 from Visteon Corporation where she coached lean product development teams for over 10 years. Prior to that, she served at Visteon and Ford in different Engineering, Process Leadership, and Operations roles. Krista earned a B.S., Industrial & Operations Engineering and M.S.E., Engineering Management from the University of Michigan. She is also a Six Sigma Black Belt. Krista sits on the global steering group for Lean HE and co-founded HELEX, the Higher Ed Lean Exchange.