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Important Updates, SSC Closed, Uncategorized
SSC (Onsite Operations only) & I-9 Centers Closing 1/25/23
Due to worsening weather & road conditions and out of concern for staff safety, the Shared Services Center (onsite operations…
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SSC Closed, Uncategorized
SSC Will be Closed for Season Days
The SSC observes the official university holidays and season days. With the exception of monitoring for emergency transaction requests, the…
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Uncategorized
Phone System experiencing intermittent issues
There have been intermittent issues with the phone system that U-M uses for contact centers. We apologize if you experience…
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Uncategorized
Year End Cutoff Dates (FY22)
As you know, the university’s fiscal year ends June 30, 2022. In order for the following types of financial transactions…
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Uncategorized
Campus Wide Contact Center Phone Outage
Due to a campus wide contact center outage, we are unable to take your call at this time. Service requests…
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Uncategorized
Season Days Closure & Special Hours
The SSC observes the official university holidays and season days. With the exception of monitoring for emergency transaction requests, the majority…
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General, Uncategorized
Announcing SSC Organizational Changes
We are pleased to announce some organizational changes within the Shared Services Center. Effective July 1st, 2021: – The SSC…
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Uncategorized
Year End Cutoff Dates (FY 21)
As you know, the university’s fiscal year ends June 30, 2021. In order for the following types of financial transactions…
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Uncategorized
As of September 30, 2020, ServiceNow has been retired and is no longer available.
However, we are pleased to let you know that you can still view your historical ServiceNow cases using the ServiceNow…
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Uncategorized
We invite you to join us for a “Virtual Tour” of the new interface (TeamDynamix Client Portal) that is replacing ServiceNow CaseConnect.
As we have recently communicated, the Shared Services Center (SSC) is pleased to announce that as of Monday, August 3rd,…
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