How can we help you?

Incoming Payment Processing

Contact Incoming Payment Processing

When the University receives a payment that we are not able to identify, it is placed on the University’s Unallocated ChartFields.

Find a Missing Payment

If you have been expecting a payment, but haven’t received it yet, check the Unallocated Payment List (XLS). If the payment is not listed on the Unallocated Payment List, please complete our Locate Missing Payment Eform for assistance.

Remember

To receive a monthly email with a list of all current unallocated payments join the MCommunity group.

Claim an Unallocated Payment or Request Help Searching for a Missing Payment

Email us and include the following information (if you don’t see it on the unallocated list):

Checklist
  • Journal Entry number if listed
  • Who issued the payment
  • Date of payment
  • Dollar amount of payment
  • Method of payment
  • Location of payment (physical address or bank account number)

I Received a Check That Does Not Belong to my Unit

Is there an Accounts Receivable invoice number referenced?

AR invoices start with 1 & are 7 digits long (1200101) – OR – they start with 6 and are 6 digits long (605123)

Deposit the check into the proper ChartFields using the following chart:

For checks with NO AR invoice number For checks with an AR invoice number
  • Account: 122500
  • Fund: 98000
  • Department: 000500
  • Program: 98040
  • Account: 615560
  • Fund: 99500
  • Department: 000500
  • Program: 90050

Once you deposited the check into the ChartFields, email us the Cash Receipt Ticket.

I’m Expecting a Payment

When your unit is expecting a payment, complete the Payment Notification eForm through the Team Dynamix Client Portal. 

The eForm identifies all of the required fields for the payment to be applied timely and accurately, including:

  • Name of sponsor/customer 
  • Date of payment
  • Payment amount
  • Invoice number, Project/Grant number or Shortcode
  • GL account code