If a request was submitted to Accounts Payable for sending payments to a supplier, or for reimbursements, we would be happy to help you determine the status of your request or help provide additional information as needed.
Self-Service Option
M-Pathways users have access to the same tools that the Finance Customer Care team uses to do payment research. This allows you to check payment status of an outgoing payment or find a Supplier ID. Of course, we’re always glad to help you find information, but if you prefer to check things out yourself, click here for how to find our homepage and make it your own.
Reasons Payments May be Delayed
1. Returned Checks
Use M-Pathways to see if the payment you are inquiring about is a returned check:
- Look on the Payments tab of the voucher
Main Menu > Accounts Payable > Vouchers > Add/Update > Regular Entry - Search using the voucher number on the Find an Existing Value tab
- Navigate to the Payments tab of the voucher to see a hyperlink next to the check number labeled Returned Check.
If you find a check has been returned for your department, typically the reason is incorrect address information. Please email us at [email protected] with the updated address information if it is available and the check number.
2. Incorrect or incomplete information
As we process payments, we may encounter issues with a university purchase order number or a supplier ID for an invoice submitted by a supplier. Accounts Payable works closely with departments and Supplier Management to resolve issues as quickly as possible so the payment can be processed. Ensuring valid information is provided to the supplier at the time of ordering can greatly reduce these issues.
Common errors we troubleshoot:
- The supplier name on the purchase order and the name on the invoice do not match
- The supplier switched from an Inc. to an LLC
- The remit address on the invoice is not in the supplier ID
